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Advances in Hospitality and Tourism
Now Available in Paperback An organization’s workforce is arguably the greatest asset of any organization, and the tourism and hospitality is an extremely labor-intensive industry. It is heavily dependent on the human factor to ensure delivery and quality products and services. This volume, Labor in the Tourism and Hospitality Industry: Skills, Ethics, Issues, and Rights, takes an in-depth look at workforce issues in the tourism and hospitality industry, focusing on labor skills, ethics, rights, and more. It examines manpower planning beyond forecasting estimates to include investigative techniques in a way that offers insight for economic planning in both tourism and tourism education. It also specifically covers the importance of ethics in the workplace and labor rights. The authors use economic, sociological, and psychological analysis and take a pragmatic stance on the challenges of the workforce. The authors look at the specifics of the labor market of the tourism and hospitality industry, discussing the current status of the industry’s organizations and how they are suffering labor shortages (qualitative or quantitative) and constant turnover—resulting in significant costs to organizations. Research has found that to labor shortages and turnover coincide with HRM policies and practices that seem to ignore the labor rights of workers. Topics such as low wages and overdependence on tipping, workforce diversity, technological change resistance, employee turnover, seasonality issues, and more are examined. The volume also provides a section on labor rights in the tourism and hospitality industry, which looks at labor trafficking and issues in social justice, human rights, and labor rights. The volume offers readers, whether they are students, managers, planners, or educationalists, an in-depth understanding of tourism employment as a whole and in its specifics. It provides managers and employers with an understanding of the human resource management skills they must cultivate. Additionally, professional senior human resources practitioners in the tourism industries will benefit from the holistic view of the labor market. Key features:
CONTENTS: About the Authors / Editors: Abdallah M. Elshaer, PhD Assistant Lecturer, Hotel Studies Department, Faculty of Tourism and Hotels, University of Sadat City, Egypt Abdallah M. Elshaer, PhD, is an assistant lecturer in the Hotel Studies Department at the Faculty of Tourism and Hotels, University of Sadat City, Egypt, where he has been a faculty member since 2011. Currently, he is a PhD researcher at Pamplin College of Business, Virginia Tech University, Virginia, USA. His research interests lie in the challenges of tourism and hospitality industries, service operations management, and foodservice operations. He is the author of a number of papers. He is currently teaching many courses, including The Basics of Tourism and Hotels, Hotel Service Management, Business Statistics, Marketing Management for Services, and Human Resources Management. He received his bachelor degree in tourism and hotels management from Menoufia University, Egypt, in 2009 and an MS degree in hotel studies from the University of Sadat City, Egypt, in 2013. His master’s thesis was titled “Introducing Lean Six Sigma to Achieve Continuous Service Improvement in Fast Food Restaurants.” Asmaa M. Marzouk, PhD Assistant Lecturer and PhD Researcher, Tourism Studies Department, Faculty of Tourism and Hotels, University of Sadat City, Egypt. Asmaa M. Marzouk, PhD, is an assistant lecturer and a PhD researcher in the Tourism Studies Department at the Faculty of Tourism and Hotels, University of Sadat City, Egypt. Over the past six years, she has taught a wide range of courses, including Tourism Management, Information and Communication Technologies in Tourism, Travel Agencies, Basics of Tourism and Hotels, and Tourism Marketing. Her research interests concentrate on labor issues, information and communication technologies in tourism, tourism management, and marketing. She published a number of research papers in information and communication technologies and labor issues. She graduated from the faculty of tourism and hotels at Menoufia University since 2010. She gained her MSc degree in tourism studies from the Sadat City, Egypt, in 2014, under the thesis title “The Impact of WiMAX on Developing Location-based Services in tourism.†|
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