Business Management

The Growing Business Intelligence
AI and Related Technologies

Editors: George Kofi Amoako, PhD
Mohammed Majeed, PhD
Kwame Simpe Ofori, DBA
Charles Asare, MBA
Jonas Yomboi

The Growing Business Intelligence

In Production
Pub Date: Forthcoming August 2025
Hardback Price: $220 US | £170 UK
Hard ISBN: 9781998511440
Pages: Est. 392pp w/index
Binding Type: Hardback / ebook
Notes: 2 color and 2 b/w illustrations

In today fast-paced and technologically driven society, businesses face unprecedented challenges and opportunities. This new volume, The Growing Business Intelligence: AI and Related Technologies, explores how the application of artificial intelligence in the fields of management, finance, HR, hospitality, and marketing can enhance effectiveness. It looks at the emergence of advanced technologies like AI that have completely transformed these fields, enabling business professionals and marketers to develop deeper connections with clients, extract valuable insights from large databases, and execute highly customized and personalized marketing and personnel management strategies.

Chapters discuss the implementation and integration of artificial intelligence within organizations, the use of AI in performance management, using AI to enhance the customer experience in the hospitality and other industries, using smart technologies in supply chain management, the ethical and societal implications of AI in management, and much more.

Designed for business leaders, executives, managers, data scientists, analysts, and professionals across industries who are interested in understanding how AI can drive business value and transform organizational decision-making processes, this volume will deepen your knowledge, offering insights and practical strategies to navigate the evolving landscape of business intelligence.

CONTENTS:
Preface

1. Managing AI Implementation and Integration Within Organizations
Ebenezer Malcalm, Esther Asiedu, and Afia Nyarko Boakye

2. AI-Driven Performance Management and Optimization
Afia Nyarko Boakye, Esther Asiedu, and Ebenezer Malcalm

3. Visual AI and Customer Experience in the Hospitality Industry
Alhassan Fatawu, Mohammed Majeed, Alhassan Yahaya, and Stanley Cowther

4. Supply Chain Transparency and Traceability: The Role of New Age Technologies
Kwame Ntim Sekyere, Mohammed Majeed, Charles Asare, Beulah Hilda Walden, and Bernard Ofosu Boateng

5. New Age Technologies and Marketing Management
R. Pradeep Kumar Patnaik, Charles Asare, Kwame Ntim Sekyere, and Beulah Hilda Walden

6. Deep Learning in the Hospitality Industry
Alhassan Fatawu, Mohammed Majeed, Stanley Cowther, and Alhassan Yahaya

7. Artificial Intelligence (AI) and Customer Experience
Charles Asare, Kwame Ntim Sekyere, Beulah Hilda Walden, and James Abadektemi Abasimi

8. The Fourth Industrial Revolution and the Critical Role of Green HRM
Esther Asiedu, Afia Nyarko Boakye, and Ebenezer Malcalm

9. Exploring Exponential Intelligence for Business Transformation
Esther Asiedu, Afia Nyarko Boakye, Ebenezer Malcalm, and Diana Aburiya Aduko

10. The Fourth Industrial Revolution (IR4) and Its Implications on the 7Ps of Marketing
Charles Asare, Kwame Ntim Sekyere, Beulah Hilda Walden, Jonas Yomboi, Mohammed Majeed, and Diana Aburiya Aduko

11. Ethical and Societal Implications of AI In Management
Esther Asiedu, Afia Nyarko Boakye, Ebenezer Malcalm, and Jonas Yomboi

12. Artificial Intelligence and Customer Service
George Kofi Amoako, Jayadatta S., Mohammed Majeed, Jonas Yomboi, and Tangyei Nancy Webadua

13. Visual Artificial Intelligence in the Hospitality Sector
Jonas Yomboi

14. Artificial Intelligence-Enabled Marketing Mix
Mohammed Majeed, Charles Asare, Kwame Ntim Sekyere, and Beulah Hilda Walden

15. Redefining Strategic Priorities with Advances in New Technologies
Ebenezer Malcalm, Esther Asiedu, and Afia Nyarko Boakye

16. Leveraging Technology in Finance
Gertrude Amoakohene, Stephen Owusu Afriyie, Jodeph Akwasi Nkyi, and Esther Asiedu

Index


About the Authors / Editors:
Editors: George Kofi Amoako, PhD
Associate Professor, Marketing Department; Director, Directorate of Research Innovation and Consultancy, Ghana Communication Technology University Accra Ghana, Ghana

George Kofi Amoako, PhD, is a Full Professor in the Marketing Department and Director at the Directorate of Research Innovation and Consultancy at Ghana Communication Technology University, Accra, Ghana. Dr. Amoako is also an honorary full professor at Durban University of Technology, South Africa, as well as an academic and a practicing Chartered Marketer (CIM-UK). Professor Amoako is a fellow of the American Academy of Project Management(AAPM). He obtained his PhD at London Metropolitan University, UK, and Master of Business Administration (MBA) in Marketing from the University of Ghana Business School. His first degree, BSc in Agriculture Science, was obtained from Kwame Nkrumah University of Science and Technology, Kumasi, Ghana, in 1992. He obtained a Post Graduate Certificate in Education from the University of Cape Coast, Ghana, in 2014, and a Postgraduate International Certificate in Academic Practice from Lancaster University, UK, in 2018. Professor Amoako has over 30 years of experience in both industry and teaching. He worked as Head of the Lucas Desk at Mechanical Lloyd and Regional Sales Manager at Fan Milk Ghana Limited. He has taught at both undergraduate and postgraduate levels in the UK and Ghana. Dr. Amoako has published extensively in international peer-reviewed academic journals (3Star, A, B and C ranked journals) and presented many papers at international conferences in Africa, America, Europe, and Australia. His research interest is in sustainability, marketing, branding, business strategy, and CSR. Professor Amoako was awarded a top Africa CSR award in 2015 in Mauritius for his publications in CSR. Professor Amoako is ranked amongst the top four marketing scholars in Ghana and top 3% in Africa, according to the AD Scientific Index for 2024, In 2023, Durban University of Technology in South Africa conferred upon him an Honorary Professorship in Marketing. Professor Amoako received a best researcher award for 2022-2023 at Ghana Communication Technology University (GCTU), with over 33 publications out of which 26 were Scopus indexed.  

Mohammed Majeed, PhD
Lecturer, Marketing Department, Tamale Technical University, Ghana

Mohammed Majeed, PhD, is a Lecturer at Tamale Technical University, Tamale, Ghana. His current research interests include digital marketing, value co-creation, brand/branding, and social media in service organizations. Dr. Majeed has published with renowned publishers such as Emerald, Taylor & Francis, Asia-Pacific Management Accounting Association, including several book chapters with Springer and Palgrave McMillan. Dr. Majeed is a Doctor of Business Administration (DBA), a Certified Business Analyst and Consultant (ICBAC), and holds MPhil and MBA in Marketing.

Kwame Simpe Ofori, DBA
School of Management and Economics, University of Electronic Science and Technology of China

Kwame Simpe Ofori, DBA, is currently a PhD student at the School of Management and Economics, University of Electronic Science and Technology of China. He has taught courses in areas of finance and telecommunications engineering. His research interests are in the areas of consumer behavior, technology adoption, trust in online systems, and PLS path modelling. His papers have appeared in Information Technology and People, Marketing Intelligence and Planning, International Journal of Bank Marketing, Total Quality Management and Business Excellence, and Society and Business Review. He holds a doctorate degree in Finance.

Charles Asare, MBA
Lecturer, Ghana Communication Technology University, Ghana

Charles Asare, MBA, is a lecturer of marketing at the Ghana Communication Technology University (GCTU) and a chartered marketer (CIM -UK). Mr. Asare is also a management consultant who provides training for private and public institutions in Ghana and the West African sub-region. His research interests are multichannel and omnichannel integration, consumer behavior, and contemporary issues in marketing. He holds an MBA from the University of Sunderland, UK, and is a PhD candidate at University of Professional Studies, Ghana.

Jonas Yomboi
Teacher, Senior High School, Navrongo, Ghana

Jonas Yomboi, MCom, is currently a teacher at Senior High School, Navrongo Ghana. He holds a Master of Commerce degree in Accounting from the University for Development Studies, Tamale, Ghana; a Bachelor of Education degree in Accounting with Mathematics, and a Diploma in Ghanaian Sign Language. Mr. Yomboi teaches part time at Community Health Training College. His research interests include social media, public sector accounting, and financial reporting.




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