Business Management

Marketing Perspectives on Phygitalization
Editors: Sudhir Rana, PhD
Priya Jindal, PhD
Indrajit Ghosal, PhD
Arpan Anand, PhD
Subhadeep Mukherjee, PhD

Marketing Perspectives on Phygitalization

Now on Press
Pub Date: Forthcoming February/March 2025
Hardback Price: $200 US | £150 UK
Hard ISBN: 9781774918463
E-Book ISBN: 9781003569008
Pages: 374pp w/index
Binding Type: Hardback / ebook
Notes: 16 color and 23 b/w illustrations

In today’s rapidly evolving business landscape, the fusion of physical and digital experiences has given rise to a new phenomenon known as "phygitalization." Phygitalization refers to the convergence of physical and digital elements, where companies seamlessly integrate both realms to create a cohesive and immersive customer experience. This blending of the physical and digital worlds has significant implications for marketing strategies, prompting marketers to adopt new perspectives and approaches to engage and connect with their target audience. This new book, Marketing Perspectives on Phygitalization, examines the opportunities and challenges that this convergence presents and highlights strategies that companies can employ to leverage its full potential.

The book discusses the multifaceted nature of phygital marketing and provides valuable insights into how businesses can navigate this evolving landscape to stay relevant and competitive. Drawing upon the expertise of marketing professionals, industry leaders, and academic researchers, it offers a comprehensive overview of the key concepts, strategies, and best practices for leveraging phygitalization in marketing. The book introduces the antecedents to brand perception and brand loyalty and builds the perception of phygitalization on it. It explores the adoption of phygitalization in various industries, including the retail industry, the beauty industry, the medical industry, and others. The book also discusses concepts and ideas relevant to phygitalization such as augmented reality, social media, marketing, green consciousness, and more. In addition, it provides a practical perspective to phygitalization through case studies and focused discussions. The book also covers specialized topics such as transgender inclusivity in marketing strategy, customer satisfaction in online shopping, appealing to customers using neuro-advertising, etc.

Researchers and market experts will find strategies to implement in their marketing efforts. The information found here will also be of special value to entrepreneurs and others who want to unlock the full potential of the phygital world and transform their marketing efforts into engaging, memorable, and impactful experiences.


CONTENTS:
Preface

1. Brand Performance, Innovation, and Brand Awareness Antecedents to Brand Perception and Brand Loyalty

Priyanka Singh, Manoj Kumar Mishra, and Anthony Bagherian

2. Marketplace to Marketspace: Footfalls to Eyeballs
Aditi Sharma

3. Adoption of Phygitalization in the Retail Industry: Benefits and Challenges
Rimple Manchanda and Naseem Abidi

4. Marketing Perspectives on Phygitalization Metaverse Marketplace Development
Amit Kamble, Swati Dubey, Abhishek Srivastva, and Nilesh Kate

5. Augmented Reality in Beauty Industry: The Effect of Augmented Reality (AR) Characteristics on Impulse Buying Behavior
Nupur Rawa and Gurmeet Sikh Singh

6. Retail Spatial: Conventional to Metaverse Retailing
Harit Kumar, Priyanka Singh, and Indrajit Ghosal

7. Voices of People: Social Media’s Strategic Role in Building Marketing Communication
Akshita Chotia

8. Impact of Viral Marketing on Female Purchase Decision Towards Lifestyle Shopping
Anitha K. and Amala J.

9. Influence of Age on Patient Beliefs Related to Social Media Promotion of Branded Drugs
Samrat Kumar Mukherjee, Jitendra Kumar, Ankit Singh, and Ajeya Jha

10. Classification of Patients on Patient Empowerment: A Study of Online Patient Support Groups
Vivek Pandey, Samrat Kumar Mukherjee, Bibeth Sharma, Sonia Munjal, and Ajeya Jha

11. The Role of Mobile Banking in India: Towards A Cashless Economy
Mukti Prakash Behera, Bindu K. Nambiar, Kartikeya Bolar, and Tanmoy De

12. A Study on Antecedents That Affect the Online Impulse Buying Behavior of Female Apparel Buyers in Patna
Jyotsna Rai and Rakesh Kumar Yadav

13. Factors Affecting Customer Satisfaction on Online Shopping: An Empirical Analysis
Van Chien Nguyen

14. Marketing Perspectives on Phygitalization
Neetu

15. Factors Affecting the Decisions of Online Buying Behavior in an Emerging Economy
Van Chien Nguyen

16. A Study on the Impact of Social Media Influencer’s Reputation on Consumer Online Conformity: The Mediating Role of Informational Influence
Biswarup Chatterjee and Ashwini Awasthi

17. Brand Experience Through Data Management: An Analytical Exposure in Indian Restaurants
A. Anushya and Reem Alzu’bi

18. Integration of Phygitalization and Its Potential in Augmented Digital Technology of User Engagement
Syed Mohammad Faisal and Ahmad Khalid Khan

19. Green Consciousness: A Study of Consumer Awareness in the Phygitalized World
Anupam Pareek and Urvashi Bhamboo

20. Consumer-Brand Relationship: A Review and Future Scope
S. B. Diwan

21. The Effects of Digital Marketing Transformation Trends on Artificial Intelligence in B2B Businesses: A Systematic Review
Sudip Basu, Punit Kumar Burnwal, Rajni Roy, and Rakhsanda Iqbal

22. Transgender Inclusivity in Marketing Strategy and Its Effect on Brand Equity
Nikita Khurana, Bhajneet Kaur, and Vibhor Kataria

23. Impact of Social-Media on Buying Behavior of Consumer
Bhawana Sharma, Akshita Chotia, and Ishita Yadav

24. The Art of Appealing Customer Attitude by Dint of Neuro-Advertising
Heena Arora and Pooja Jain


Index


About the Authors / Editors:
Editors: Sudhir Rana, PhD
College of Healthcare Management and Economics at Gulf Medical University, UAE

Sudhir Rana, PhD, is a faculty member of Marketing and Strategy at the College of Healthcare Management & Economics, Gulf Medical University, UAE. He has set high standards in academics and research. Dr. Rana is academically associated with the Indian Institute of Management (IIM) Nagpur; Fortune Institute of International Business, India; and Putra Business School, Malaysia. He has delivered over 300 workshop sessions, keynote speeches, and webinars. A well-known scholar and editor, he is the Co-Editor-in-Chief of the South Asian Journal of Marketing by Emerald, the Editor of FIIB Business Review by Sage, and a series editor for the book series Advances in Emerging Markets and Business Operations by Routledge.

Priya Jindal, PhD
Chitkara Business School, Chitkara University, Punjab, India

Priya Jindal, PhD, is currently an Associate Professor at Chitkara Business School, Chitkara University, Punjab, India. Dr. Jindal has approximately 16 years of teaching experience and has supervised four PhD research scholars and two MPhil candidates. She has numerous research papers to her credit in leading journals, including 11 published in Scopus-indexed journals. She has filed more than 14 design patents and six utility patents. Dr. Jindal applied for a copyright titled Model of 7C’s of Service Marketing Mix for Banking 4.0. She has been the editor of two books under IGI Global (both Scopus-indexed). Dr. Jindal has also presented her work at various national and international conferences, receiving best paper awards for her presentations. Additionally, she has chaired many national and international conferences, including several IEEE conferences. She earned her doctorate in Management from Maharishi Markandeshwar University, Mullana, India, where she also received distinction in her MPhil degree.

Indrajit Ghosal, PhD
School of Management & Commerce, Brainware University Barasat, Kolkata, West Bengal, India

Indrajit Ghosal, PhD, is currently an Associate Professor at the School of Management & Commerce, Brainware University, Barasat, Kolkata, India. He was formerly an Associate Professor in the Department of Computer Application at Poornima University, Jaipur, India, in the Department of Computer Science and Engineering. He was awarded an FRPM in 2017 and has more than 15 years of teaching experience. He has published over 50 research papers in international journals and holds six patents. He has presented papers and case studies at many international and national conferences and is the author of several books and book chapters. He has edited books such as Paradigm Shift from Marketplace to Market Space; Emerging Technologies: Impact on Business and Economy; and Sustainable Strategic Business Infrastructure Development and Contemporary Digital Practices in Industry 5.0. He is a reviewer for journals including Kybernetes, FIIB Business Review, South Asian Journal of Marketing, Prestige International Journal of Management and Technology, International Journal on Recent Trends in Business and Tourism, and International Journal of Emerging Markets, among others. He has been an invited keynote speaker, resource person, and chairperson at many universities and colleges, and is a member of numerous professional societies. Five PhD scholars and two MPhil scholars under his supervision have been awarded their degrees. Dr. Ghosal earned his master’s in Computer Applications and his bachelor’s in Information Technology. He was awarded a PhD in Online Marketing (Management) in 2020.

Arpan Anand, PhD
Jaipuria Institute of Management, Noida, Uttar Pradesh, India

Arpan Anand, PhD, is currently working as an Assistant Professor at the Jaipuria Institute of Management, India. He is an accomplished academician and researcher with a passion for education and knowledge dissemination. Holding double master’s degrees in Management and Commerce, along with a NET in Management, he has a solid foundation in the field. A distinguished alumnus of NIT Kurukshetra and UBS Chandigarh, Panjab University, Dr. Anand embarked on his academic journey after a successful career with one of India’s leading banks. His exceptional contributions to academics, research, administration, and institution building earned him the prestigious recognition of Best Faculty for the Year 2019–2020. Dr. Anand’s research prowess is well-established, with several publications in ABDC-listed journals, particularly in the domains of family business and marketing. He has also contributed to reputable national and international journals such as the International Journal of Emerging Markets, International Journal of Business and Globalization, and Journal of Service Research. With a diverse range of experiences, Professor Anand has made significant contributions as a guest faculty member, scholar, guest editor, guest speaker, and session chair at various esteemed platforms in India and abroad. He is also an esteemed reviewer for many renowned journals.

Subhadeep Mukherjee, PhD
Ramaiah University of Applied Sciences, Bangalore, Karnataka, India

Subhadeep Mukherjee, PhD, is currently an Assistant Professor in the Department of Management Studies at Ramaiah University of Applied Sciences, India. He is also a former faculty member of the Department of Management Studies at Sikkim Manipal Institute of Technology and the National Institute of Technology, Silchar, India. He has many years of industry experience in the domains of HR and marketing. Dr. Mukherjee has published numerous papers in Scopus-, ABDC-, Web of Science-, and UGC-indexed reputed journals and has presented many papers at international and national conferences. He is the Co-Editor-in-Chief of Adhyatma: A Journal of Management and Spirituality and Human Values and serves as a reviewer for many international and national Scopus-indexed journals. Additionally, he is a life member of several esteemed organizations, including the Indian Commerce Association, the Centre for Education Growth and Research (CEGR), New Delhi, the Social Science Research Network (SSRN), USA, and the Social Science and Humanities Research Association (SSHRA).




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