COVID and Pandemic Issues

Marketing by Contingency in the Time of Covid-19
Overcoming Business Crises and Meeting Marketing Challenges

Editors: Alicia de la Peña, PhD
Bernardo Amezcua Nuñez, PhD

Marketing by Contingency in the Time of Covid-19

Published. Available now.
Pub Date: December 2022
Hardback Price: see ordering info
Hard ISBN: 9781774911051
E-Book ISBN: 9781003300694
Pages: 272pp w/index
Binding Type: Hardback / ebook
Notes: 7 color and 13 b/w illustrations

Marketing by Contingency in the Time of Covid-19: Overcoming Business Crises and Meeting Marketing Challenges provides conceptual and empirical evidence from a marketing and business perspective about how firms and nonprofit organizations in developing countries have coped with the Covid-19 pandemic.

The Covid-19 pandemic became not only a health threat but also a business threat and challenge. This book analyzes successful—and failed—marketing strategies that have been implemented by renowned and emerging firms and nonprofit organizations in reaction to the unprecedented market situation caused by the Covid-19 pandemic. Using case studies, the chapters identify the elements that were critical for strengthening a product or company’s brand value, consumer satisfaction, and loyalty during this time of crisis and uncertainty. The information and experiences shared here show how organizations learned to be resilient and reacted to challenging market situations using creativity and innovation to present consumers with prompt solutions to cover their most basic needs. Topics cover brand engagement, influencer marketing, building consumer trust, navigating restrictive conditions using analytics and predictive modeling, internal marketing, and more.

Key features:

  • Presents and assesses strategies to react to business challenges—both economic and social

  • Provides conceptual and empirical evidence on how to deliver value to consumers in times of uncertainty

  • Shows the reality faced by businesses and nonprofit organizations when a crisis emerges

  • Evaluates the critical role of social media and e-commerce as strategic resources to help business and nonprofit organizations survive—and even grow—during a crisis

  • Examines the role of internal marketing during a pandemic
The successes and failures of the marketing strategies discussed in this volume will aid professors and students, business leaders, marketing professionals, public relations professionals, and others in identifying the processes needed to overcome business and social troubles during periods of crisis.

CONTENTS:
Preface
1. Alexa Show Some Empathy: Personified Brands Failing to Engage Customers during Covid-19
Bernardo Amezcua

2. Brand Engagement in Consumers’ Lives During Covid-19 Times
Claudia Quintanilla

3. Marketing in a Box: Resilient Strategies Amid the Crisis
Alicia De La Peña

4. Influencer Marketing in an Uncertain Economic Climate: A Wasted Opportunity
Isabel Morteo

5. “It´s Not Panic, I´m Just Getting Prepared”: Exploring Changes in Consumer Behavior during the Covid-19 Pandemic
Teresa Treviño

6. Trust Me! Building Consumers’ Trust during the Covid-19 Pandemic
Flor Morton

7. How Restrictive Conditions Require Developing Marketing Decisions Using Analytics and Predictive Modeling: A Description of Two Cases
Juan Ignacio Gonzalez Espinosa

8. Black Swan Instinct: Emerging Trends Models of Consumer Behavior
Ana Zavala-Parrales and Ana Ruiz-Medina

9. The Role of Internal Marketing during the Covid-19 Crisis
Eva M. Guerra-Leal, Nancy B. Ortiz, and Raúl Ruiz

10. Adapting Marketing Channels during Covid-19
Gloria Camacho

11. Omnichannel Strategies in Retail Places: How Consumers Change Economics and Buyer Routines about the Pandemic
Ena Yuritze Barón López

12. Strategies for Nonprofit Organizations in Contingency Environments
Cecilia Isabel Calderón-Valencia

Glossary

Index


About the Authors / Editors:
Editors: Alicia de la Peña, PhD
Research Professor, School of Marketing, Autonomous University of Coahuila, Mexico

Alicia de la Peña, PhD, is a full-time Research Professor in the School of Marketing at Autonomous University of Coahuila, México. Her research has been funded by the Mexican Secretary of Education. Her work has been published in the International Journal of Consumer Studies, the Journal of Nonprofit and Public Sector Marketing, and the International Journal of the Built Environment and Asset Management, and she has also published book chapters and several books, including De la Peña, Amezcua, Saucedo-Soto, and Hernández Bonilla (Eds.) Estrategias de Consumo en un Entorno Dinámico y Cambiante – 2019. Mexico: EMI – Autonomous University of Coahuila; Amezcua, De la Peña, Saucedo-Soto, and Hernández Bonilla (Eds.) Tecnologías Digitales: un nuevo espacio público – 2017. Mexico: INCUNÁBULA- Autonomous University of Coahuila; and (iii) De la Peña and Amezcua. Responsabilidad Social Empresarial: Casos y estrategias de éxito en Mexico 2012. Mexico: Plaza and Valdez – Autonomous University of Coahuila. Dr. de la Peña is also a consultant in digital marketing strategies. She is a member of the National System of Researchers in Mexico (SNI) and the American Marketing Association (Mexico City Chapter). Dr. de la Peña’s research interests include consumer behavior, consumer well-being, consumer health, and the use of social networks. Dr. de la Peña earned her PhD in Business Administration at the EGADE Business School within the marketing/responsible consumer behavior research track. She earned a master’s in business administration from Universidad Iberoamericana (2001) and graduated with honors from Tecnologico de Monterrey completing a BA in Marketing.

Bernardo Amezcua Nuñez, PhD
Professor, School of Marketing, Autonomous University of Coahuila, Mexico

Bernardo Amezcua Nuñez, PhD, is a full-time Professor in the School of Marketing at Autonomous University of Coahuila, Mexico. He is a member of the National System of Researchers in Mexico (SNI). He also contributes as Associate Editor to the international academic journal Ciencias Administrativas, Teoria y Praxis. He received the Mexico ANUIES National Award 2018 for innovation in teaching practice, intended to recognize teachers who throughout their professional career have been distinguished by performance innovation of high academic quality. He also has been given a best teacher award by Tecnologico de Monterrey in 2018. His research interest focuses on responsible consumer behavior and related topics, such as corporate/university social responsibility, social entrepreneurships, and the sharing economy, about which he has published more than 60 investigations, including 12 papers in international indexed journals and 16 book chapters. He is a business consultant in branding and market research. Dr. Amezcua earned his PhD in Business Administration from EGADE Business School within the marketing/responsible consumer behavior research track.




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