Business Management

Business Process Reengineering
An ICT Approach

Heru Susanto, PhD
Leu Fang-Yie, PhD
Chin Kang Chen, PhD

Business Process Reengineering

In production
Pub Date: Sep 2018
Hardback Price: $159.95 US
Hard ISBN: 9781771887113
Pages: Approx 442p w/Index
Binding Type: hardback
Notes: 4 color and 6 b/w illustrations

This volume, Business Process Reengineering: An ICT Approach, shows how ICT (information and communications technology) can play the role of a driver of business process reengineering (BPR). ICT can aid in enabling improvement in BPR activity cycles as it provides many components that enhance performance that can lead to competitive advantages. IT can interface with BPR to can help to improve main business processes in terms of communication, inventory management, data management, management information systems, customer relationship management (CRM), computer-aided design (CAD), computer-aided manufacturing (CAM), and computer-aided engineering (CAE). This volume explores these issues in depth.

BPR is perhaps best described as the restructuring of an organization or enterprise to change the way of business process designs and to implement new workflows and day-to-day processes. Business process reengineering, at times, is often perceived as similar to business process redesign. In fact, these two differ in the sense that business process reengineering involves taking down the whole structure of the workflow process and starting over from scratch; on the other hand, business process redesign takes a more conservative approach that may leave some of the present structure and may merely tweak certain processes in isolation.

The new book focuses on how ICT can work with BPR in order to achieve the organization’s desired goals. ICT has made its presence in business world felt, be it in organizational behavior (OB) or in human resource management (HRM). The goals of BPR are usually to improve efficiency and productivity, reduce cost, find a new and innovative way to better serve, or meet consumer demand as a whole.

The volume will be valuable for faculty and students in business and ICT programs, business and IT professionals, researchers, and others.

Key features

  • discusses the key empowering agents of business process reengineering
  • looks at the effective use of emerging ITC technology in BPR
  • considers organizational and human resource aspects of IT-enabled business processes
  • explores BPR for achieving a higher level of output to a specific product in a specific time


1. The Success of Information Technology: The Greatest Empowering Agent of Business Process Reengineering

2. Heading Toward a New Direction of Development through Emerging ICT Technology

3. IT-Enabled Business Process Reengineering: Organizational and Human Resource Dimensions

4. Rethinking, Replanning, and Rebuilding: Customers’ Expectations

5. ICT as a Driver of BPR

6. Corporate Goals and Create Value: Improving Organizational Innovation

7. Re-Engineering Processes: Key Information Technology Improvements

8. Crafting Possibility Improvement: An Information Systems Approach

9. Process Restructure: Customers, Suppliers, and Business Partners

10. Application of Six Sigma in Information Technology: BPR Perspective

11. Managing the Role of IT: Alterations of Corporate Changes

12. The Role of Information Technology: A Driving Force Behind Organizations’ Productivity

13. BPR: Producing Higher Level of Output to a Specific Product in a Specific Time

14. Technology Enhancement Redesign Business Structure: From Functional to Cross Functional


About the Authors / Editors:
Heru Susanto, PhD
Head, Information Department, BOSDM, and Researcher, Research Center for Informatics, Indonesian Institute of Sciences, Indonesia; Honorary Professor, Tunghai University, Taiwan

Heru Susanto, PhD, is currently the head and a researcher of the Computational Science & IT Governance Research Group at the Indonesian Institute of Sciences. He is also an Honorary Professor and Visiting Scholar at the Department of Information Management, College of Management and Hospitality, Tunghai University, Taichung, Taiwan. Dr. Heru has experience as an IT professional and as web division head at IT Strategic Management at Indomobil Group Corporation. He has worked as the Prince Muqrin Chair for Information Security Technologies at King Saud University in Riyadh, Saudi Arabia. His research interests are in the areas of information security, it governance, computational sciences, business process re-engineering, and e-marketing. He received a BSc in Computer Science from Bogor Agricultural University, an MBA in Marketing Management from the School of Business and Management Indonesia, an MSc in Information System from King Saud University, and a PhD in Information Security System from the University of Brunei and King Saud University.

Leu Fang-Yie, PhD
Professor, Computer Science Department, Tunghai University, Taiwan

Fang-Yie Leu, PhD, is currently a Professor in the Computer Science Department at Tunghai University, Taiwan. He is on the editorial boards of several journals. Professor Leu organizes international workshops on mobile commerce, cloud computing, network and communication security (MCNCS) and compact wireless EVA communications system (CWECS). He is an IEEE member and now serves as a technical program committee (TPC) member of many international conferences. He was also a visiting scholar at the University of Pittsburgh, Pennsylvania. His research interests include wireless communication, network security, grid applications, and security. Dr. Leu received his bachelor, master, and PhD degrees all from the National Taiwan University of Science and Technology, Taiwan.

Chin Kang Chen, PhD
Lecturer, Universiti Brunei Darussalam, Begawan, Brunei

Chin Kang Chen, PhD, is a Lecturer at the Universiti Brunei Darussalam, Begawan, Brunei. He also has industry experience from working on projects with the local telecommunications companies and government ministries and agencies. His research interests include information security management system, IT governance, mobile devices, cloud computing, and e-government. Dr. Chen received his bachelor of engineering from the Royal Melbourne Institute of Technology, Australia; his masters in digital communication from Monash University, Melbourne, Victoria; his masters in information technology from Queensland University of Technology, Australia; and his PhD from the Univeristy of Brunei.

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